Patient Information

Hours:

*Please ask for your log in for our Patient portal Power2patient.net that will allow you access to your documents and the ability to update your information with us as well as fill out your health history online.*

ALL supplement orders must be emailed 24 hours in advance for pick up. Orders can be placed by email for pickup or shipment. Due to the time it takes to verify your orders and chart information we ask that you do not place orders by phone as it will take away from time that we need to give to those who are scheduled for appointments.

We ask that you allow 72 hours for prescriptions to be filled. We do our best to process as soon as possible but request enough time to review your chart and allow proper authorization. Make sure your labs and follow ups have been compliant with your provider’s recommendations.

Office hours are by appointment an email will be provided to let you know your pick-up is available for compounds, supplements and special orders. 

Monday: 10:00-4:00 pm
Tuesday: 11:00-5:00 pm
Wednesday: 11:00-5:00 pm
Thursday: CLOSED –
Friday: 10:00-4:30 pm
Saturday: 9:30-1:00 pm

**All office hours are by appointment only. Please confirm supplements are available before pick up. All supplements require email for pick-up or shipment. Hours vary as we are by appointment only so please call ahead.

Insurance:

Most PPO insurance and Medicare are accepted for primary care medical appointments. Please call for details to determine coverage not all appointments offered are covered by insurance. The patient is responsible for their annual deductible, co-pays and any co-insurance at that time of their appointment. We do our best to approximate this cost at the time of each visit based on your insurance company provided information, but any additional fees not covered by insurance will be the patient’s responsibility and is due in full at the time of billing. (According to insurance carrier any reported coverage to our office is not a guarantee of coverage or payment and is subject to change once the claim is reviewed).

All Functional Medicine, Bio-Identical Hormone, PRP treatments, Cosmetic procedures, IV Therapy, Massage, Chiropractic appointment and Nutrition appointments are cash pay only and will not be billed to your insurance. A fee slip for any service can be provided at your request at the time of service.

Payment Options:

We accept cash, debit, Visa, and Mastercard as forms of payment. We do not accept checks.

*All billing by insurance is third party off site. Our front office staff has no access to billing information or records. For billing questions for current patients contact: Jolene Campbell at Diablo Practice Management, INC 877-242-3110 or 925-293-9800.

*Please ask for a fee slip or receipt at time of visit for all flex pay accounts, cash services and supplement orders.

Form Request and Fees:

You are welcome to request your provider complete forms, letters or pre-authorization requests. These items take additional time for our providers and staff. If your provider agrees to complete this request there is a $35 fee that is required per form additional fee may incur for packets. Please leave your request with the front desk or send through your patient portal.

Your provider may presribed prescription medications for you. You the patient may have these filled at any pharmacy and are responsible to determine coverage and cost. Any pre-authorizations needed are subject to an additional fee, should we be required to faciliate paperwork on your behalf.

Labs and Records:

Your privacy and your safety is our concern. We will not release records or discuss your file unless we have a signed release on file. You are always able to access your own records at any time through your patient portal. All labs and diagnostic studies ordered by your provider will be made available to you AFTER you have met with your provider and reviewed the results during a face-to-face office visit. We will not provide a copy until your provider has reviewed the tests with you in person. We do not discuss results over the phone. If another provider needs a copy we are happy to fax a copy to that provider with a signed release.

Your provider may prescribed diagnostic tests in order to further your treatment. Any diagnostic tests (i.e. labs, x-rays, ultrasounds) are ordered through a third party and have not affiliation with our clinic. It is up to you (the patient) to find a facility that is within your network and to determine any co-pay, deductible or cost associated with this servce. We are not responsible for any fees that you may incur as a result of testing. We recommend that you discuss any costs associated with testing prior to receiving any prescribed tests.

Paperwork:

Click here to access materials for or about your visit.